FAQ

Search our frequently asked questions (FAQ) for answers to your questions.

Basics

How does the QR code work?

Your review landing page is issued a QR code that may be downloaded in the Collect Reviews => QR Code section.

How do I use the QR code?

Your QR code can be used in any printed media such as table/counter top displays, take out flyers, stickers, check presenters, etc.

How do I send an email review request?

In Collect Reviews section select Email Request and complete the simple form. Your template will replace values from the form in your email.

How do I send a text message review request?

In Collect Reviews section select Text Message Request and complete the simple form. Your template will replace values from the form in the text message.

Support

How do I get help?

From your account you can contact us with any questions.

What if I have a question that isn't answered here?

For anything we haven't covered feel free to reach out to the team via the contact form in your account or email at team@yuphub.com! We're here to help.

Payments

What methods of payments are supported?

All major credit cards are accepted.

How do I get a receipt for my purchase?

You'll receive an email from yuphub once your purchase is complete.

Can I cancel at anytime?

Yes, you can cancel anytime. Your subscription will be terminated at the end of the current billing cycle.

How can I get a refund?

If you qualify for a refund based on our terms and would like a refund please reach out to us at team@yuphub.com. If you need technical help, please contact us prior to requesting a refund.